ONLINE STORE FAQ'S

Footprint Promotions is proud to work with Altierus to administer your online store!  We will work to update your store with new, on-trend fashion, and gear to fit your needs. We look forward to serving you!

All items featured within the online store are ordered from the brand factory and embellished using our in-house decorator as orders are placed, so most orders will take 7-10 business days before they can be shipped out.  Please be aware that as stock levels change regularly, if an item is not readily available and we cannot ship it to you within the designated time, we will reach out via email with revised information.  If there are ever any questions or concerns, please feel free to reach out to Footprint Promotions by phone at 425.408.0966 or email our team proteam@footprintpromotions.com, and one of our team members will get back to you right away.

Q:  How does SHIPPING work?

All products are ordered and decorated once the order is placed.  In many cases, it will take approximately 10 business days to produce the product, and 3 - 7 days to arrive to the final delivery destination.  For the most cost effective manner of shipping, we will ship orders via US Postal Service at Footprint Promotions.  In the event that another service like UPS is more economical, that method will be utilized for delivery.  As per the shipping guidelines set out by US Postal Service, most shipments within the continental United States will take approximately 3 - 7 days to arrive to their final destination depending on what state the order is going to.

In all cases, tracking information will be sent out via email once the order is shipped, and the online portal will also be updated.

Q:  What if i need to return an item?

Footprint Promotions will stand by the products ordered and we are happy to help!  Please make sure to inspect your items when you receive them to ensure the garments are received as expected.  We will gladly exchange or refund any defective merchandise within 60 days of purchase.  In the event that a garment does not fit, we will gladly exchange the item for a different size within 30 days, as long as the items are in original condition, and unwashed or worn.  For exchange or refund information, please email us at proteam@footprintpromotions.com.

Q:  What about extended sizes?

Within our catalog you will find that most categories go from Extra Small - 4XL or higher.  If there are additional sizes requested, or brands that may fit better than others, please make sure to reach out!  We have access to Men's Big and Tall options, along with Women's Plus Sizes.  We are always open to creating a robust and rounded program that fits most expectations.

Q:  What will my credit card statement show?

Please note that the credit card processing charge will show Footprint Promotions, Inc as the payee on your credit card statement..

Q:  Is my personal information protected?

Yes!  Footprint Promotions, Inc. undergoes yearly PCI compliance audits to keep your credit cards information protected, in addition to regular updates and compliance audits of our third party providers and gateways utilized.  Our entire Privacy Policy is located below for your convenience.

 

Privacy Policy

This privacy notice discloses the privacy practices for www.footprintworld.com and footprintpromotions.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.  Our payment gateway providers are PayTrace and their Privacy Policy can be found at https://www.paytrace.net/privacy-policy/.  We also utilize Authorize.net as a payment gateway provider and their Privacy Policy can be found at https://usa.visa.com/legal/privacy-policy.html.

fair information practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@footprintworld.com and we will promptly remove you from ALL correspondence.

Contact us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Footprint Promotions, Inc. 
www.footprintpromotions.com or www.footprintworld.com
23128 State Route 9 SE
Woodinville, WA 98072
United States
info@footprintpromotions.com
425-408-0966